We're happy to help. Most answers are below โ otherwise just email us.
Email supportHow does the photo analysis work?
Snap a photo of your meal and MacroLens uses AI to estimate its calories and macros in seconds. You can also search a food database, scan a barcode, or describe your meal in text.
What is the multi-angle precision scan?
After your first photo, tap Precision +2 to capture the same meal from 2โ3 angles. Using parallax and volume estimation, this can reduce portion error by roughly 40% compared with a single photo โ it's what makes MacroLens more accurate than a quick snap.
How accurate are the numbers?
Estimates are approximations to guide you โ not medical advice. For conditions like diabetes or allergies, please rely on a professional. You can always edit any result before saving.
How do I manage or cancel my subscription?
Subscriptions are handled by the store. On iPhone: App Store โ your profile โ Subscriptions. On Android: Google Play โ Subscriptions. Use Restore Purchases on a new device.
How do I delete my account or export my data?
Open Profile โ you can permanently delete your account and all data, or export everything as a JSON file first. Deletion is completed within 30 days.
Can I try it without an account?
Yes โ you can explore as a guest. Sign in from your profile whenever you want to sync and back up your data.
Which sign-in options are supported?
Email/password, Google, and Apple (including Hide My Email).
You can permanently delete your MacroLens account and all associated data at any time:
In the app: open Profile โ Delete Account and confirm.
By email: if you can't access the app, email oze05607@gmail.com from your account email with the subject "Delete my account".
This permanently removes your profile, meal logs, food photos, health & goal data, and settings. Deletion is completed within 30 days. You can export your data as a JSON file from the app before deleting.
Read the full Privacy Policy.
Email oze05607@gmail.com and we'll get back to you.